Service terms.
Effective September 23, 2026
These terms describe Salt Donkey’s recurring water softener salt delivery service. Review your address, product, delivery option, bag count, price, and plan length before enrolling. Contact Ty at 801-441-0090 or ty@saltdonkey.com with questions.
Your delivery service
Salt Donkey serves eligible addresses within its active neighborhood route boundaries in the Orem and Provo area. An address check confirms whether a home is currently eligible. Coverage can vary within a city. Enrollment is available only when the relevant route and business service details are ready.
Porch Delivery includes delivery of at least three bags to an agreed accessible place at your home. Delivery + Refill includes carrying the salt inside and filling your softener to the model’s recommended level. Someone must provide safe access for an indoor refill. Bags that do not fit in the tank are left unopened in an agreed storage location. Softener repair and equipment maintenance are not included in these delivery options.
The product and bag weight are shown before enrollment. Contact us before enrolling if your equipment requires a particular salt product. Please provide accurate address and delivery instructions and tell us about relevant access limitations.
Delivery requests
A delivery request is an expression of interest. It does not reserve a delivery, create an account, start a subscription, or authorize a payment. Ty will contact you to confirm availability and next steps before delivery. Your selected service, bag count, and plan length are preferences until you complete enrollment.
Monthly delivery plans
You choose a 6- or 12-month plan with monthly deliveries. Your first delivery and subsequent neighborhood route dates are shown in your account. Delivery dates may need to be adjusted; confirmed changes appear in your account.
The standard 6-month prices for three bags are $44 per Porch Delivery or $49 per Delivery + Refill, before applicable tax. Additional bags are $10 each. A 12-month plan saves $1 on every bag: three-bag Porch Delivery is $41, three-bag Delivery + Refill is $46, and additional bags are $9 each. The price presented when you enroll controls your plan. Prices are per delivery and are not annual or term prepayments.
Payment authorization
There is no charge at enrollment. You securely save a payment method with Stripe and authorize recurring charges for your scheduled deliveries at the agreed per-delivery price, plus applicable tax. Your card is charged the day before each delivery. Salt Donkey does not receive your full card number.
Keep your payment method up to date through your account. A payment failure may delay the affected delivery. Your account shows payment and delivery status. Contact us about a billing question or a delivery already charged.
Automatic renewal
Your plan renews automatically for the same term: a 6-month plan renews for another 6 months, and a 12-month plan renews for another 12 months. Payments remain per delivery. Your account shows your current term and renewal status. You can prevent renewal by canceling your plan in your account.
Changes and skipped deliveries
You can update your bag count, delivery option, softener information, and delivery notes in your account. Three bags is the minimum for each delivery. Changes received at least two days before delivery apply to eligible upcoming deliveries. Changes after the cutoff do not change an already processing or charged delivery.
Request a skip in your account at least two days before the delivery date. A skip is confirmed only when approved. Your account shows whether the request is pending or the delivery has been skipped. Billing is paused while a timely skip request is reviewed. An approved skipped delivery is not charged, and skipping does not extend the plan term.
Contact Ty to change your delivery address so that the new address and route can be checked.
Canceling your plan
You can cancel in your account. Cancellation immediately stops future unbilled deliveries and prevents renewal. A payment already processing or a delivery already charged may remain scheduled; contact Ty to discuss that delivery. Your account displays the resulting status. Canceling a plan does not delete your account or payment history.
Your account
Use accurate contact information, verify your email, and keep your password private. Your account provides delivery management and billing access. Contact Salt Donkey if you suspect unauthorized access or need help with a delivery or payment.
Contact
Salt Donkey · Orem + Provo, Utah
801-441-0090
ty@saltdonkey.com